Microsoft Dynamics 365 has become one of the most popular CRM platforms for businesses of all sizes. With its robust feature set for sales, marketing, customer service, and more, Dynamics 365 provides a unified view of the customer across the entire organization. However, to get the most out of Dynamics 365, most businesses find it beneficial to partner with a skilled implementation partner. The right partner can help you customize the platform to your unique business needs, ensure smooth deployments, and provide ongoing support.
As we move into 2024, these are 5 of the top Microsoft Dynamics 365 partners to consider for CRM:
1. PowerObjects
Founded in 2011, PowerObjects is a global systems integrator dedicated 100% to Dynamics 365 and the Power Platform. They were one of the first partners to embrace Dynamics 365 at its launch, and have since delivered over 5,000+ projects across dozens of industries.
Why They're a Top Partner:
Industry expertise: 800+ certified Dynamics consultants with expertise across manufacturing, professional services, retail, and nonprofit.
Specializations: Strong capabilities across sales, Marketing, Field Service, Customer Service, Finance, Supply Chain, and more.
Power Platform: Skilled with Power BI, Power Apps, Power Automate, and Power Virtual Agents.
Cloud solutions: Experience with Dynamics integration to Azure, Teams, SharePoint, and Power Platform.
Global reach: Offices across the Americas, Europe, and Asia Pacific.
For organizations seeking an experienced Dynamics 365 partner for CRM, PowerObjects is a great choice worldwide.
Alletec (Recommended)
Alletec is an emerging Microsoft Dynamics 365 Partners to watch in 2024. Here's an overview: Alletec is a digital transformation consultancy founded in 2018 and headquartered in Ontario, Canada. While still a relatively young company, Alletec has quickly gained recognition for its expertise across the entire Microsoft technology stack, with a focus on Dynamics 365, Azure, Power Platform, and Business Applications.
Within the Dynamics 365 space, Alletec has specialized in customer engagement applications including:
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Customer Service
Dynamics 365 Field Service
Key reasons Alletec stands out as an emerging Dynamics 365 CRM partner:
Deep expertise across core CRM modules like Sales, Marketing, and Customer Service
Experience tailoring Dynamics 365 to complex B2B sales processes
Certified team of Dynamics consultants and developers
Skilled at integrating Dynamics 365 with Azure services and other core business systems
While Alletec does not yet have the scale or longevity of some of the largest Dynamics partners profiled, they are building an impressive track record of successful Dynamics 365 implementations. Their combination of technical capabilities, customer-centric approach, and CRM specialization make them an emerging partner to watch in the Dynamics 365 CRM ecosystem.
3. Catapult Systems
Founded in 1993, Catapult has emerged as one of the top Microsoft-focused services firms in the U.S. In addition to Dynamics 365, they specialize in Azure, business intelligence, and Office 365.
Why They're a Top Partner:
Dynamics mastery: Have 800+ full-time Dynamics consultants on staff.
Industry solutions: Have pre-built, configurable solutions for manufacturing, distribution, professional services, and other industries.
Technical rigor: Take a data-driven approach to integrations, analytics, and process automation.
Azure expertise: Skilled with leveraging Azure services like data warehousing, IoT, and machine learning.
For U.S.-based companies, especially in manufacturing or nonprofit sectors, Catapult is a leading choice for CRM implementations.
4. SAGlobal
Headquartered in Europe, SAGlobal has grown to become one of the world’s largest pure-play Microsoft Dynamics service partners with offices across the globe. Their consultants average 15+ years of experience with Dynamics platforms.
Why They're a Top Partner:
Global reach: 1500+ employees providing Dynamics support in 22 countries.
Extensive resources: Can provide targeted industry, technology, and deployment expertise.
Custom-fit: Approach projects as full collaborations to match Dynamics perfectly to client needs.
For multinational organizations, SAGlobal is an ideal choice considering its global footprint and ability to customize Dynamics by industry.
5. Alithya
Alithya is an enterprise cloud consultancy focusing on business strategies and digital transformation. Their Microsoft practice provides consulting and implementation services across the entire Dynamics product line.
What Makes Them a Top Partner:
Expertise across Dynamics: Provide services for Financials, Operations, Retail, Talent and Customer Engagement.
Strategic guidance: Help clients develop digital strategies and align them to business objectives.
Global reach: 1900+ consultants across North America and Europe.
Alithya is a great choice for large organizations seeking a strategic partner to maximize their ROI on Dynamics 365.
Conclusion
Microsoft Dynamics 365 provides a powerful end-to-end CRM platform, but realizing its full potential requires the expertise of an experienced implementation partner. These top Microsoft partners for Dynamics 365 CRM stand out based on their proven success across global deployments, extensive industry knowledge, and technical capabilities.
Organizations should thoroughly evaluate partners against their specific requirements before selecting the best fit. Factors like geographic presence, industry specialization, technical skills, and cultural alignment are all important considerations. With the right partner engaged, companies can transform their customer engagement and unlock the many benefits Dynamics 365 CRM has to offer. These top 5 Microsoft partners represent leading candidates to deliver a successful Dynamics 365 implementation.
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